New Sale Terms & Conditions (NEC Sale)

NEW VEHICLE TERMS & CONDITIONS NEC 5.5

AMC Motorhomes Ltd

Terms & Conditions

1. Company Information & Consumer Rights

AMC Motorhomes Ltd is registered at Amelia House, Crescent Road, Worthing, England BN11 1RL, registration number 08739400.

We can be contacted by post at A22 Lower Dicker, Hailsham BN27 4BG, by telephone on (01323) 449 146, or by email at [email protected].

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please discuss your concerns with us before taking any other action.

2. Inspection Prior to Sale

By signing this order form, you confirm that you have personally inspected either the actual vehicle you are purchasing or, in the case of a factory-ordered model, a representative model of the same make and specification as discussed with our sales representative.

You acknowledge that:

• You are satisfied that the vehicle meets your requirements for quality, specification, and suitability for your intended use.
• Where a vehicle is ordered from the manufacturer, minor variations may occur during production (for example trim, fabric shades, component brands) which do not materially affect the specification or intended purpose. Such variations do not entitle the customer to cancel the contract, reject the vehicle, or claim compensation, provided the vehicle is of satisfactory quality, fit for purpose, and as described under the Consumer Rights Act 2015.

Any concerns must be raised prior to placing your order.

3. Estimated Collection Month & Collection Date

AMC Motorhomes Ltd will provide an estimated collection month, not a specific collection date, based on information supplied by the manufacturer and current production and transport schedules. The estimated month will be recorded on the order form. It is not guaranteed and may change, including moving to a later month. Customers must not assume that collection will take place within the originally estimated month.

This time frame is given in good faith but is not guaranteed, and may be subject to change due to factors outside our control, including (but not limited to):

• Manufacturer production delays
• Transport or shipping delays
• Supply chain issues
• DVLA registration processing.

A collection date will only be issued once the vehicle has physically arrived at AMC’s dealership and we have assessed the preparation required and workshop availability. The collection date will be agreed with the customer and confirmed in writing.

We cannot reliably know the dealership delivery date in advance and therefore cannot book the vehicle into the workshop until it has physically arrived. It will then join the workshop queue. Arrival at the dealership does not mean the vehicle is ready for collection.

Customers should allow approximately four weeks after delivery to the dealership for workshop scheduling, inspection, preparation, agreed accessory fitting, registration and handover. This is an estimate, not a guaranteed maximum, and additional work, parts or registration delays may require longer.

We will inform the customer of material changes to the estimated month or confirmed collection date.

Customers are strongly advised not to make non-refundable or inflexible travel, accommodation, or other arrangements based on this timeframe.

AMC Motorhomes Ltd shall not be liable for any costs or losses incurred due to changes or delays to the estimated collection time frame.

4. Payment of Outstanding Balance & Registration

We accept card payments for deposits and workshop jobs only. The remaining balance must be paid via bank transfer.

Full payment in cleared funds is required at least 30 calendar days before the agreed collection date to allow:

• Request of the Certificate of Conformity (COC)
• DVLA registration.

The collection date and corresponding payment date will be confirmed in writing after the vehicle arrives at the dealership. If AMC agrees collection less than 30 calendar days away, any shorter payment arrangement must be expressly agreed in writing.

Completion Deadline & Customer Delays

AMC Motorhomes Ltd will notify the customer in writing when the vehicle is available for completion of the purchase, subject only to payment and registration. This notification will not be issued while outstanding supply, preparation or rectification work prevents completion.

The outstanding purchase balance must be paid in full within 60 calendar days of that notification unless an extension is agreed in writing. Payment is due by the earlier of that 60-day deadline or 30 calendar days before the agreed collection date. Postponing collection does not automatically extend the final payment deadline.

Unless expressly agreed in writing on the order form, the purchase is not conditional on the customer selling a property or another vehicle, or obtaining funds from another source.

If payment remains outstanding after the applicable deadline, AMC will give written notice allowing a further 14 calendar days to pay and explaining that failure to pay may result in cancellation.

If payment is not received within that notice period, AMC may cancel the contract by written notice and remarket and resell the vehicle. Any deposit retention or refund will be dealt with under Section 9.

This provision does not permit cancellation for a delay caused by AMC or restrict the customer’s statutory rights.

The V5C logbook will be sent directly to the customer by the DVLA.

Vehicles will be registered in accordance with the manufacturer’s standard supplied specification, including the factory designated Maximum Authorised Mass (MAM), unless alternative instructions are expressly requested by the customer and clearly recorded on this order form at the point of sale.

Where a customer requires the vehicle to be registered at a different MAM, plated weight, or alternative weight classification to that supplied by the manufacturer, this must be specifically requested, agreed by AMC Motorhomes Ltd, and documented on this order form prior to registration.

Where no alternative instruction is recorded on this order form, AMC Motorhomes Ltd shall register the vehicle in accordance with the manufacturer’s supplied specification, and the customer accepts responsibility for ensuring that such specification is suitable for their driving licence entitlement, payload requirements, and intended use.

Any request to alter, uprate, downrate, re-plate, or re-register the vehicle after registration has been completed shall be entirely at the customer’s cost, including but not limited to administrative fees, engineering modifications, certification costs, and any associated downtime or loss of use.

It is the customer’s responsibility to ensure the selected MAM is suitable for their licence, payload requirements, and intended use.

All new motorhomes will be supplied with approximately £55 of fuel. This fuel charge forms part of the vehicle preparation process and shall be automatically added to the customer’s final invoice.

Registration Number Allocation & Private Registrations

AMC Motorhomes Ltd will assign the next available registration number from its allocation list unless the customer’s requirement to use a private registration is clearly recorded on this order form at the point of sale.

Customers requesting a private registration must provide a clear copy of their valid V778 retention document or V750 certificate of entitlement before we submit the vehicle registration application, together with any original documentation required by DVLA. Registration using the private number cannot proceed until the necessary documentation has been received.

5. Identity Verification

Under UK law, including the Anti-Money Laundering Regulations and the Economic Crime and Corporate Transparency Act 2023, we are required to verify your identity.

We may request:

• Photo ID
• Proof of address
• Electronic verification.

Failure to comply will be treated as a breach of contract, and AMC reserves the right to terminate the agreement and retain any deposit paid.

6. Third-Party Insurers

Unless you opt out, your details may be passed to an insurance provider to obtain a no-obligation quote.

7. Deposit & Formation of Contract

A deposit equal to 10% of the total purchase price is required to secure the vehicle and form the purchase contract.

For orders placed at trade shows, exhibitions, or promotional events (including but not limited to the NEC Show), AMC Motorhomes Ltd may, at its discretion, accept a reduced initial deposit of no less than £4,000 at the point of order.

Where a reduced initial deposit is accepted, the customer must pay the remaining balance required to bring the total deposit to the full 10% value within 30 calendar days of the order date unless otherwise agreed in writing by AMC Motorhomes Ltd.

Failure to pay the remaining deposit balance within this period shall constitute a failure by the customer to proceed with the transaction. AMC Motorhomes Ltd reserves the right to cancel the order, retain any deposit monies already paid as compensation towards losses, administration costs, and lost sales opportunity, and immediately remarket the vehicle without further notice.

Formation of Contract

The contract for the purchase of the vehicle is concluded at the point of signing this order form where the customer is physically present and dealing directly with AMC Motorhomes Ltd representatives. This constitutes an on-premises contract and not a distance or off-premises contract for the purposes of the Consumer Contracts Regulations 2013.

Accordingly:

• The transaction does not constitute a distance or off-premises contract
• The statutory 14-day cooling-off period does not apply.

Any balance of deposit paid after the order date is a deferred payment obligation only and does not affect the formation or validity of the contract.

Deposit Refunds

Deposits are subject to the deductions and refunds in Section 9, and are refundable in full in the following circumstances:

• Where AMC is unable to supply the vehicle
• Where delivery is delayed beyond 90 days from the final day of the estimated collection month recorded on the order form (subject to reasonable extensions outside our control).

Ownership of the vehicle remains with AMC until full payment is received.

8. Part Exchange

We may offer a valuation based on customer representations and visual appraisal. Final value is subject to full inspection. If the vehicle is materially different in condition, we reserve the right to revise the valuation.

Ownership & Disposal

Upon delivery:

• Ownership transfers immediately to AMC Motorhomes Ltd
• We reserve the right to sell or dispose of the vehicle immediately.

Early Delivery & Conditional Value

Where a part exchange is provided before completion:

• The valuation is conditional upon completion of the main transaction
• If the transaction does not proceed, AMC may treat the vehicle as a standalone trade purchase.

The value applied will be the lower of:

• The agreed value
• The actual resale value achieved (less reasonable costs including but not limited to preparation, storage, disposal, and resale costs).

Finance Settlement

Where AMC settles outstanding finance:

• This is deducted from the agreed valuation.

If the transaction does not complete:

• Any shortfall remains the responsibility of the customer.

Customer Acknowledgement

Early delivery of a part exchange vehicle is done at the customer’s risk, and valuation is not guaranteed unless the purchase completes.

Finance Responsibility Prior to Completion

Any outstanding finance on the part exchange vehicle remains the responsibility of the customer until it is settled by AMC Motorhomes Ltd as part of the transaction.

Where a part exchange vehicle is delivered prior to completion, the customer acknowledges that they may remain liable for ongoing finance payments until the purchase of the new vehicle is completed or the finance is otherwise settled.

9. Cancellation by the Customer

Where the customer cancels without a statutory or contractual right to do so, AMC may deduct its reasonable, evidenced net losses directly resulting from cancellation from the deposit.

These may include:

• Accessories ordered or fitted
• Preparation costs
• Depreciation
• Modifications requested.

The same rules apply to any deposit retention following cancellation by AMC for customer default under these terms, including failure to pay under Section 4. References elsewhere in these terms to retaining a deposit are subject to this Section 9.

Losses may also include reasonable additional holding and funding costs directly caused by the customer’s delay, remarketing costs and any demonstrable resale shortfall.

AMC will take reasonable steps to minimise its losses and account for resale proceeds, costs saved and amounts already recovered. No loss will be counted twice.

AMC may retain the whole deposit where its reasonable, evidenced net losses equal or exceed the deposit. The deposit is not automatically forfeited in full.

AMC will provide a written breakdown and refund any remaining balance without undue delay once its net losses can reasonably be determined. Any additional losses may be recovered only to the extent legally recoverable.

These deductions do not apply where the customer validly exercises a statutory right to cancel or reject, or a contractual right to a full refund.

Cancellations must be submitted in writing to Alex McGonigle or Geoff Takashi at [email protected].

10. Rejections & Complaints

Customers should contact the Workshop Manager in the first instance. If unresolved, escalate to management.

All returns must be brought back to the Hailsham site at the customer’s expense.

11. Warranty and Liability

Warranty registration requires submission of the V5C logbook.

Manufacturer warranties apply, including:

• Fiat: 2-year warranty
• Pilote: 2-year habitation warranty plus 5-year water ingress warranty.

Warranty conditions must be adhered to.

AMC shall not be liable for indirect or consequential losses. Customers are responsible for ensuring suitability of vehicle use.

12. Communication & Abandonment

AMC Motorhomes Ltd will contact the customer as the vehicle progresses and when final payment is required. The customer agrees to remain contactable throughout the transaction.

If AMC is unable to contact the customer, or the customer fails to respond to reasonable communication attempts including telephone, email, and written communication for 14 consecutive days, AMC reserves the right to:

• Treat the order as abandoned
• Cancel the contract
• Retain any deposit paid
• Re-market the vehicle.

AMC Motorhomes Ltd will make reasonable attempts to contact the customer before taking such action.

Declaration

By signing below, you confirm that you have read, understood, and accepted these Terms & Conditions and agree to be bound by them.